TIMBOU-AFRICAN ACADEMIC INTERNATIONAL JOURNAL OF SOCIAL SCIENCE RESEARCH AND ANTHROPOLOGY (TIJSSRA)
VOL. 9 (6) MAY, 2022 EDITIONS. ISSN: 2977-5745
TIMBOU-AFRICAN ACADEMIC PUBLICATIONS,
Centre for African Development Studies,
Federal Ministry of Education, Abuja, FCT-Nigeria.
PERCEIVED RELEVANCE AND IMPACTS OF REHABILITATION PROGRAMMES FOR DESTITUTE IN NORTHERN NIGERIA
*PROF YA’U HARUNA USMAN; & **DR KOLO ALFA IDRIS
*Department of Adult Education and Community Service, Bayero University Kano. **Department of Continuing Education and Community Development, Ibrahim Badamasi Babangida University, Lapai. Niger State. Nigeia.
The study investigated the perceived relevance and impact of rehabilitation programmes for destitute in Northern Nigeria. The objectives of the study include; to identify the programmes and determine the skills that are provided at the rehabilitation centres in Northern Nigeria, to determine the relevance and examine the impacts of rehabilitation programmes and services to destitute in Northern Nigeria and to investigate the challenges of the rehabilitation centres in the provision of programmes and services to destitute in Northern Nigeria. Descriptive survey design was used for the study. All Clients of the rehabilitation centres and their Officials totaling to 11,350 was used as population of the study. The sample for the study was 335 Clients and 57 Officials from 19 rehabilitation centres selected through simple random technique. Two research instruments were developed by the researcher, questionnaire and interview schedule were used to collect data from the sampled population. The instruments were subjected to face and content validity by experts. A reliability coefficient of 0.79 was obtained for the questionnaire using PPMC. Data collected were analyzed by descriptive statistics of frequency counts and percentage for research questions one and two, while frequency counts, percentage, mean and standard deviation were used to answer research question three, four, five and six. Findings of the study revealed that skills provided at the rehabilitation centres in Northern Nigeria included mat weaving, cloth knitting, tailoring, shoe making, rope making, carpentry, basket weaving and poultry keeping, while programmes provided at the rehabilitation centres in Northern Nigeria included; educational programmes which comprises of basic literacy, post literacy, educational counseling, Braille literacy for the visually impaired, sign language, religious/moral instruction and mobility and orientation, medical programmes comprises treatment and evaluation of the eye, ear and throat, physical therapy for the physically challenged, medical consultation and treatment, health education, medical counseling and referral services. The programmes and skills such as mat weaving, rope making, and cloth knitting provided at the rehabilitation centres are discovered to be irrelevant while tailoring, carpentry and poultry keeping are found to be relevant to the clients. Based on the findings the study recommended that modern skills such as tailoring (fashion designing), carpentry (furniture/interior decoration), modern ICT skills, welding, grinding, barbing saloon, soap making and make-up should be provided at the rehabilitation centres to replace the obsolete ones and facilities at the rehabilitation centres should be provided in good state of condition for the comfort of the clients. While adequate funding, effective social welfare policy, adequate supply of training equipments, qualified personnel to run the centres should be adequately put in place to enhance provision of relevant and impactful programmes for destitute in Northern, Nigeria.
CERVICAL CANCER PREVENTION: A MIXED MEDIA APPROACH
HELEN ODUNOLA ADEKOYA, Ph.D & BOLANLE OLUBUSAYO FASAANU
Department of Mass Communication, Babcock University, Ilishan-Remo, Ogun State.
This paper is a self-affirmative discourse on the use of media tools in the prevention of cervical cancer among women. It particularly focused on a mixed media approach. The study conceptually reviewed print media and prevention of cervical cancer, audio drama and prevention of cervical cancer, and cervical cancer prevention through a mixed media approach: audio drama, posters, and flyers. This study adopts library research method with the aid of secondary data sourced from relevant journal articles, textbooks, internet resources to mention few. The study showed that a mixed media approach better helps in preventing cervical cancer than a single media approach. The study therefore concluded that audio drama and print media tools such as posters and flyers can go a long way in encouraging women to prevent cervical cancer. Where audio drama and the print media have been found to be individually effective in preventing cervical cancer, for example, by increasing uptake of screening, the use of mixed media have been found to produce a better result. The study recommends that members of the society should be geared towards keeping abreast of information on cervical cancer prevention and other various heath information via the combination these different media tools.
Keywords: Audio drama, Cervical cancer, Prevention, Mixed media, Print media.
GLOBALIZATION, DEVELOPMENT AND UNDERDEVELOPMENT
*OLUGBENGA CHARLES ADEWALE, PHD; & **’BIMBO OGUNBANJO
*Department of Mass Communication, Ecole Superieure Technologies Avancees et de Management (ESTAM University), Segbeya, Cotonou, Republic of Benin. **ISM – Adonai University, Cotonou, Republic of Benin. [Lead City University, Ibadan, Nigeria.]
The term ‘globalization’ has increasingly come to be associated with the era in which we live and reflects the degree to which our lives and the societies in which we live are influenced by processes and trends which are global as opposed to national in origin. This paper: explores the links between globalization and development, looking at arguments about both the negative and positive aspects of the relations between the two; examines the realities of a shrinking world as an increasingly unequal world and the persistence of ‘unequal geographical development’; presents an updated picture of the global digital divide showing just how unequal the world is in terms of communications; reviews economic aspects of globalization, especially what is referred to as ‘global shift’ in the manufacturing sector and the emergence of what are referred to as ‘global production networks’; defines and explores the realities of the joint processes of global convergence and global divergence as key systems leading to homogeneity in patterns of consumption for those who can afford it, and heterogeneity in respect of production and ownership; reviews aspects of cultural globalization; considers political aspects of globalization; and overviews protests against the current forms that globalization is assuming in the form of the anti-globalization and anti-capitalism movements, including urban social movements.
Keywords: Globalization, Global Shift, Global Production Networks, Global Convergence, Global Divergence, Development, Underdevelopment
INFLUENCE OF ECONOMIC, SOCIAL AND POLITICAL FACTORS ON THE STATE OF INSECURITY IN NIGERIA
*AKOJI, R. OKLAGBA (PhD) **ADI, ISAAC (PhD); **OLUGBENGA, A. AGBOOLA (PhD); & **ODUNTAN, JOSEPH (PhD)
*Department of Political Science and Public Administration, Babcock University, Ilishan-Remo, Ogun State *Department of Criminology, Security, Peace and Conflict Studies, Caleb University, Lagos **Department of Political Science and International Relations, Caleb University, Lagos
Economic, social and political factors played a crucial role on the state of insecurity in Nigeria. The paper investigated the impact of these political factors that created insecurity in Nigeria. Relying on both primary and secondary sources of information, the paper found that insecurity in Nigeria is largely caused by economic, social and political factors. The paper also revealed that poverty, neglect, corruption, lawlessness, and uneven pace of development around the country are responsible for insecurity in Nigeria. The paper recommended that Nigeria should accelerate the pace of development by creating an economy with relevant social, economic and physical infrastructure for business operations and industrial growth, to provide gainful employment, high level education facilities and medical care for the people. Issue of corrupt practices among office holders which is viewed as the main cause of inequality and inequitable distribution of the nation’s wealth among its citizens should be addressed.
KEYWORDS: Economic Factors, Social Factors, Political Factors, Internal Insecurity, Nigeria
THE EFFECT OF INFLATION ON NIGERIA ECONOMIC GROWTH
**OKORO, OMOWUNMI ELIZABETH; & **KABIRU JINJIRI RINGIM
**Faculty of Administration, and Law, ABU Zaria Distance Learning Center, Ahmadu Bello University, Zaria, Nigeria. **Ahmadu Bello University Zaria, Nigeria
The relationship between inflation and economic growth has been a controversial issue in macroeconomic theory and has remained a deliberated subject among policymakers. The study examined the effect of inflation on Nigeria economic growth using time series data spanned over a period of forty (40) years 1981-2021. The study adopted the ex-post-facto research design. Secondary data used in the study was sourced from CBN annual statistical bulletin for relevant years. Descriptive statistics, Augmented Dickey Fuller Test (ADF) and the autoregressive distributed lag (ARDL) regression techniques were the main statistical tools used to analysis the data with the help of E-view 10 statistical package. The finding of this study revealed that inflation rate exerts a negative and insignificant effect on economic growth. As a result, the study recommends that a more pragmatic effort is needed by the monetary authorities to target the inflation vigorously to prevent its adverse effect by ensuring a tolerable rate that would stimulate the economic growth of Nigeria.
Keywords: Inflation Rate, Gross Domestic Product (GDP), Economic Growth and Autoregressive Distributed Lag (ARDL).
ROAD TRAFFIC ACCIDENTS, A MENACE TO PUBLIC SAFETY: REVIEW OF EXTANT LITERATURE ON MASS MEDIA EFFORTS
OKRERE, SAMUEL Ph.D; & BABATUNDE, ABIMBOLA OLAJUMOKE
Babcock University, Ilishan-Remo, Ogun State
The study reviewed literature that pointed out the causes of accidents within Lagos state and identified most of them to include; over speeding, wrongful overtaking, drink-driving, taking of dangerous drugs, use of handset while driving, driving against the traffic, over loading of the vehicle, engaging the use of bad shaped vehicles, abandonment of damaged stationary vehicles in the middle of the road and many more. It was found out that so many lives and properties are lost day in day out, as well as a colossal loss of properties worth billions of Naira in the process. The role of the media (radio, television, newspapers, magazines, billboards, handbills and social media platforms) as agents of awareness which is very crucial to ensure efficient, accurate and credible coverage of road safety messages was extensively discussed and analyzed. Road traffic media messages have been identified as strategies which influenced the attitudinal change of Commercial Drivers’ Safety Consciousness and Practices in Lagos state.
Keywords: Safety, Knowledge, Practices, Traffic, Mass Media, and Commercial Drivers
INDIGENES-SETTLERS CONFLICT IN NIGERIA: THE WAY FORWARD
*OKEREKE, EMMANUEL UGOCHUKWU; & **OKOLI, UGOCHUKWU RICHARDS
*Department of Political Science, Nasarawa State University, Keffi, Nasarawa State. **Department of Public Administration, Federal Polytechnic, Oko, Anambra State.
Nigeria is a heterogeneous society with about 300 ethnic nationalities that were brought together in 1914. The inability of the various ethnic nationalities to live together harmoniously brought about conflicts in Nigeria, especially indigenes-settlers conflicts conflict. Even though the constitution of the Federal Republic of Nigeria 1999 (as amended) stated that all citizens of the country would not suffer any form of discrimination under whatever circumstances, the same constitution equally created a bit of confusion in defining who is a citizen, indigene and settler in the country. The aim of the paper is to examine indigenes-settlers’ conflict in Nigeria with a view to finding out the way forward out of the near intractable conflict. Data for the study was collected from secondary source, while content analysis was used in data analysis. It was discovered that indigenes-settlers conflict is caused by many factors including loop-sided distribution of societal benefits, unhealthy struggle between indigenes and settlers over scarce resources, distrust among the various ethnic groups in Nigeria, imposition of alien culture and traditional institution on the people, religious, and historical factors. The implications for indigenes-settlers’ conflict in Nigeria include negative impact on national unity and nation-building efforts in the country, fear created by nomadic-pastoralists/crop farmers conflicts, narrowing down of the political space through alienation of so-called settlers from the scheme of things, and negative impacts on the development of social capital. The conflicts have been poorly managed by the government over the years leading to its escalation. Going forward, Nigeria needs to amend its constitution to clearly define who is a citizen of Nigeria; review the Land Use Act of 1978 to make all pieces of land in the country to be owned by the Federal Government; convoke national conference to assuage the fear of the minority in the country; and give the women full indigeneship of their husbands’ place.
Keywords: Indigenes, Settlers, Conflict, Ethnicity, Nigeria
ASSESSMENT OF THE PROBLEMS AND PROSPECTS OF TEACHING AND LEARNING ENGLISH LANGUAGE AT THE SECONDARY SCHOOL LEVEL IN LAGOS ISLAND, NIGERIA
EYENGHO, Toju. T. (Ph. D) & AKINMUSIRE, P. A. (Ph. D)
Department of Curriculum and Instruction, School of Education, Adeyemi Federal University of Education, Ondo, Nigeria
This study examined the assessment of the problems and prospects of teaching and learning English Language at the secondary school level in Lagos Island, Nigeria. It assessed the various problems encountered during the teaching and learning of English Language and their classifications. It also determined the magnitude of these problems. The study further examined the use and appropriateness of resource materials during the process of teaching and learning. It determined how teachers’ years of experience and qualifications impact on students’ learning. These were with a view to providing information on the problems and prospects of teaching and learning English Language at the secondary school level in Lagos Island, Nigeria. The study adopted the survey research design. The population consisted of secondary school teachers and students. The study is made up of five secondary schools randomly selected from Lagos Island. Twenty students were randomly selected from each of the schools while ten teachers were also randomly selected. A self-developed questionnaire was employed for the study. The results showed that various problems encountered during the teaching and learning of English Language range from unfavourable learning environment to ineffective teaching methods. The results further revealed that the magnitude of these various problems was moderate at the secondary school level. The results showed that resource materials employed during the teaching learning process were not adequately utilized. It also showed that years of teaching experience by the English Language teachers impacted on the learners. The study concluded that teachers and other stakeholders should make concerted effort at ensuring that the teaching and learning of English Language should be made attractive to the learners in order for the students to be able to use the language effectively and meaningfully in their day to day activities.
Keywords: prospects, teaching, resource materials, assessment, teaching methods.
A CONSIDERATION OF THE CONSTRAINTS TO FULL REALISATION OF THE OBJECTIVES OF THE NATURAL GAS POLICY (2003) AND THE DEVELOPMENT OF THE NATURAL GAS SECTOR IN NIGERIA
CHUKWUWINKE SMART MOKUYE
Department of Public Administration, Obafemi Awolowo University, Ile-Ife, Nigeria
Although a gas policy, the National Gas Policy, NGP, (2017) approved by the Federal Executive Council on June 28th 2017 is now in place in Nigeria, ostensibly to replace the natural gas policy contained in the National Energy Policy, NEP, (2003), it is but an improvement on the former. The fundamental objectives, which are that, the nation’s gas resources shall be harnessed and optimally integrated into the national economy, energy mix and industrial processes; the nation shall engage intensively in gas exploration and development with a view to increasing the reserve base to the highest level possible; the nation shall put in place necessary infrastructure and incentives to encourage indigenous and foreign companies to invest in the industry, and that the nation shall put in place necessary infrastructure and incentives to ensure adequate geographical coverage of the gas transmission and distribution network, still form the bedrock on which the present policy is hinged. For instance, the just-approved policy is intended to, among other things, remove the barriers affecting investment and development of the sector, with a view to making Nigeria “to be an attractive gas-based industrial nation, giving primary attention to meeting local gas demand requirements, and developing a significant presence in international markets” (NGP, 2017). The specific objectives of the study are to: assess the extent of the implementation of the four fundamental objectives of Natural Gas policy (2003); identify the barriers to the full realisation of The Policy; consider factors that could help to improve the situation of policy implementation in the gas sector, and examine the role of the regulatory framework on the issue of natural gas policy implementation with a view to investigating the development of the natural gas sector in Nigeria. The study findings revealed that, government’s dual status (of operator and regulator at the same time) is a major constraint to the full realisation of the natural gas policy in Nigeria. The study concluded that, until regulatory frameworks within the sector are strengthened and government acquired the needed political will to effectively regulate the sector as expected, the said policy will continue to be a piece of valueless document. The barriers to the full realisation of the objectives of the natural gas policy, and the ultimate development of the gas sub-sector, despite the policy renewal, and viewed from international and domestic environments, governance angle, legislative and regulatory perspectives as well as sector structure, formed the focus of this study.
Keywords: National Gas Policy, National Energy Policy, Gas Master Plan, Gas Value Chain, Gas Flare reduction, Gas Utilisation, Gas Infrastructure.
CORPORATE SOCIAL RESPONSIBILITY, ENGAGEMENT STRATEGIES AND STAKEHOLDERS’ RESPONSIVENESS OF FAST MOVING CONSUMER GOODS (FMCG) COMPANIES: A REVIEW OF LITERATURE
JOHNSON BABAFEMI AKINTAYO, PhD; & OLUKEMI OMOSALEWA OLUWAGBAMI
Department of Mass Communication, Babcock University, Ilishan-Remo, Ogun State, Nigeria.
Stakeholders’ engagement an integral concept of Corporate Social Responsibility (CSR) is important in the management of an organization. Stakeholders engagement is premised on the notion that those groups who can affect or are affected by the achievements of an organization’s purpose should be given opportunity to make input in the development of decisions that affect them. Steady and effective engagement will help translate stakeholders needs into organization’s goal. Quality stakeholder engagement will generate creative solutions to address stakeholders’ concerns, increases responsiveness, and transparency. When FMCG companies in Nigeria strategized rightly in their choices of engagement strategies it will result in high level of stakeholders’ responsiveness in terms of participation and contribution to the development of CSR objectives. Therefore, the aim of this study is to appraise relevant literature on CSR, Engagement strategies, Stakeholders’ Responsiveness and Fast Moving Consumer Goods (FMCG) companies.
Keywords: Corporate Social Responsibility, Engagement Strategies, Stakeholders’ Engagement, Stakeholders’ Responsiveness, Fast Moving Consumer Goods (FMCG) companies
APPRAISAL OF PERSONNEL MANAGEMENT PRACTICE (A CASE STUDY OF NIGERIA TELEVISION AUTHORITY, BENIN CITY)
*ANTHONY EMHENYA IYOHA, Ph.D; & **MR EWEMIE BENEDICT
*Department of Political Science and Public Administration, Edo State University Uzairue, Edo State, Nigeria **Department of Humanities and Social Sciences, School of General Studies, Auchi Polytechnic, Auchi
This study attempts to examine the nature of personnel management practice in NTA, Benin and how it is perceived to affect staff welfare and efficiency. The study population consists of 258 employees stratified into top management, senior management, middle management and junior management staff. Simple random sampling was used to select a sample size of seventy (70) across the various strata. The instrument of data collection was a set of structured questionnaire. Responses were analyzed by means of simple percentage computation. The finding suggests that existing personnel management practice improves staff efficiency. The study recommends among other things, that there is need to put more emphasis on non-salary aspect of welfare management in the organization.
PSYCHOLOGICAL EFFECTS OF BEHAVIOUR THERAPY ON CONTROLLING TRUANCY AMONG STUDENTS OF GOVERNMENT DAY JUNIOR SECONDARY SCHOOLS IN POTISKUM, YOBE STATE – NIGERIA
DR AHMAD TAHIR ADAMU KOKI
Department of Education, Faculty of Arts and Education, Yobe State University, Damaturu
The study investigated the psychological effect of behaviour therapy on controlling truancy among Junior Day Secondary Schools Students in Potiskum Yobe State. The frequency of truancy among students in Government Day Junior secondary schools in Potiskum, Yobe State have assumed alarming trend more than any time in the past. It is one of the phenomenon that disturbing the progress of education and it requires a prompt remedy. Truancy behaviour occurs at all gender and age and across all class levels. In view of the personal experienced by the researcher, the researcher observed that truant behaviour among the students is high. The idea is to use behaviour therapy that will help in addressing the thorny problem of truancy among students. Four (4) objectives, four (4) research questions and four (4) hypotheses were developed in the course of this study. Quasi experimental design involving pre-test, post-test was used in the study and purposive technique was also used in selecting the participants, Data collected was analyzed using descriptive and inferential statistics. The research questions and the hypotheses which sought to find out the effect of behaviour therapy on controlling truancy among students exposed to behaviour therapy based on gender and class level were answered and tested at 0.05 level of significance. Findings made from the study show that there is significant effect of behaviour therapy in controlling of truancy among students (F = 50.686, P < .001), that the effect of behaviour therapy does not significantly vary according to gender (F = 0,668, P = 0.816), that the effect of behaviour therapy does not significantly vary according to age (F =1.538, P = 0.195), that the effect of behaviour therapy does not significantly vary according to class level (F= 0.980, P = 0.532). Based on the findings of the study, it was recommended that Government through Ministry of Education and other stakeholder-in education to provide all necessary support for the proper implementation of counselling unit in public schools. And also principals, school counsellors and teachers should be exposed to training on behaviour therapy technique. And training of counsellors should be organized through seminar, conference, workshop with more emphasis on behaviour behaviour therapy to deal with truancy and other maladaptive behaviour. And parents and guardians are recommended to observe their children’s punctuality in school by checking their books regularly.
Keywords: Effectiveness, Behaviour therapy, Behaviour counselling, truancy, truants, dropout, maladjustment.
AN ANALYTICAL SURVEY OF THE RELEVANCE OF PUBLIC ENTERPRISES IN CONTEMPORARY NIGERIA
SHANKA, BUBA OTUEMHOBE; & ADEBOLA, ALADE
Department of Politics and International Relations, Lead City University, Ibadan, Nigeria.
The role of public enterprises in meeting the needs of clients have been brought into question starting from the point of the obvious failure of many of them in terms of meeting their mandates to the public. Though they were created mostly with the thought of their capacity since capital is government-funded, but these organizations were abused in operations and management. This has led considerations to privatize some enterprises with the aim of efficiency, accountability and economic turnaround. By their nature, private enterprises are not affordable to all classes of citizens as their major consideration is profit. This is what accounts for the choices of private schools, hospitals etc over public institutions that are generally within reach since major considerations are service provision at affordable rates. The effort has received resistance from the public and many are appalled by the idea of “selling” government organizations. This paper, drawing from reviews and documented public opinion on the subject, opines that public enterprises are relevant in order to provide fair play ground for all classes of citizens but much needs to be done to restructure the operations of the organizations, particularly in orientation and using appropriate checks to monitor efficiency.
Keywords: Public enterprise, private enterprise, public sector, government, public service
RELEVANCE OF INFORMATION AND COMMUNICATION TECHNOLOGY (ICT) FACILITIES TO ADMINISTRATIVE STAFF COMPETENCE: OGUN STATE LOCAL GOVERNMENT SERVICE COMMISSION IN PERSPECTIVE
*TOLULOPE E. ADENEKAN PhD; & **BANJO, ABOSEDE OLUBUNMI
*Lead City University, Ibadan. **The Federal Polytechnic, Ilaro
Information and Communication Technology (ICT) is an indispensable tool in every day to day activity. Indeed, the inescapability of ICT utilisation has achieved quick changes in innovation, social, political, cultural and global economic transformation. It is in this vein, that the study examined the relevance of ICT facilities to administrative staff competence in Ogun State local government service. Among the objectives of the study were to ascertain the extent of ICT facilities available for the administrative competence of office managers and to determine factors affecting the usage of ICT facilities in the Civil Service Commission. Findings from the study revealed that the majority (81.7%) of the respondents affirmed the high availability of ICT resources while (79%) also confirmed that they were adequately provided with the necessary machine to work effectively, and the majority (89%) agreed that the staff were completely skilled in the use of modern office tools. Findings indicated the schedule of work demands the use of modern ICT equipment as agreed by (89%). The study recommends that office managers should be trained and re-trained in the use of modern office machines and equipment to increase their administrative competence. Ogun State Local Government Service Commission needs to expose administrative staff to in-service training and ensure that a high standard of efficiency and productivity is maintained at all times.
Keywords: ICT facilities, Administrative Competence, Local Government Commission
EFFECTIVENESS OF POWERPOINT SLIDES AND CHALKBOARD INSTRUCTIONAL DELIVERY METHODS ON ACADEMIC PERFORMANCE OF JUNIOR SECONDARY SCHOOL BASIC TECHNOLOGIES STUDENTS IN ZARIA INSPECTORY DIVISION
DR ISIYAKU ABDULRAHEEM
Department of Curriculum and Instruction, Kaduna State College of Education, Gidan Waya
The study experimented on the Effectiveness of PowerPoint Slides and Chalkboard instructional Delivery Methods on Academic Performance of Basic Technology Students in Zaria, Kaduna State. A quasi-experimental design was used in the study 15 schools, 645 males and 671 female, given a total of 1316 JSSII student of 2011/2012 academic session, were used for the study. The subject were randomly placed into two treatment groups. A computer randomizer program was used to select two classes of 40 students each from the five class streams of the JSSII Class. Group A was made Control group (JSS 2A), while JSS 2C was Experimental Group taught with PowerPoint slide presentation mode, while group B became the Conventional group, also taught with Conventional presentation mode. Three research questions and three hypotheses guided the study. A copy of a 50 item Researcher made Basic technology Achievement Test (REFAAT) and a copy of eight Affective Responses Questionnaire on Instructional Technology (ARQFA) for students exposed to PowerPoint slide lesson presentation. Two instruments were used for the study. A reliability index of 0.70 and 0.73 were calculated for the pilot study treatment, using Kuder (KR 21), and Pearson Products Moment Correlation Coefficient (PPMC) respectively, were used. The data were analyzed using mean, t-test and ANOVA. The study revealed that the students taught with PowerPoint presentation experimental (group) performed better than those taught without PowerPoint slides (conventional groups). This implies that utilization of PowerPoint in the classroom improves learning. Among the recommendations made were that PowerPoint slide presentation should be utilized as ICT instructional technology, for effective teaching and learning of Basic technology and that workshops and seminars should be regularly organized for Teachers and students, for effective instruction.
CONFLICT AND POST-CONFLICT ISSUES IN AFRICA: A CRITICAL EVALUATION
Politics and International Relations and currently teaches at ISM – Adonai University, Cotonou, Republic of Benin. [Lead City University, Ibadan, Nigeria]
Since the late 1990s, there has been a growing awareness of the interrelationship between conflict and development, as well as peace and development, that has led to a greater understanding of correlations between the outbreak of violent conflict and under- or uneven development. Studies have revealed how developmental factors can trigger violence, but also, on a more positive note, how developmental factors can be instrumental in either preventing or ending violence and initiating post-conflict reconstruction. This paper sheds some useful light on conflict and post-conflict issues in Africa. It explores African development through the lens of violent conflict, highlighting the role of development in conflict as well as the effects of conflict on development. This paper briefly examines non-developmental and developmental explanations for violent conflict in Africa, specifically intra-state wars, before discussing the orthodoxy that development is an essential component of peace-building, focusing on the role of development in responding to violent conflict situations through the specific examples of peacekeeping and aid. This paper concludes that the poor understanding of the complex roots of Africa’s violent conflicts ensures that the continent is likely to continue to experience and suffer from violent intra-state wars.
Keywords: Africa, Conflict, Violence, Intra-State Wars, Development.
DOWNLOAD THE FULL PAPER
LANGUAGE POLICY AND THE PROSPECT OF JENJO LANGUAGE IN TARABA STATE: A QUANTITATIVE STUDY
ISAAC ABENITU MATHEW
English Department, College Of Education, P.M.B 1021 Zing, Taraba State.
Issues surrounding language shift and language extinction has become a source of concern to sociolinguistic in particular and minority language speakers in general. Evidence from literature and early studies reveal that many minority languages are still at the verge of extinction in Nigeria. Based on this rationale, this research work examined the role of language policy in protecting minority languages in general and Jenjo language Taraba State in particular. In order to achieve the objectives of this study, three (3) research questions and research hypotheses were designed to guide the study. It was a descriptive research design that target twelve thousand three hundred and forty-five (12,345) total population out of which one hundred and twenty (120) sample size were drawn using purposeful sampling technique. A researcher-developed questionnaire titled “Language Policy and Prospect of Jenjo Language in Taraba State Questionnaire (LPPJPTSQ)’ was used for data collection while face and content validity of the instrument was be done by two experts in the field of languages at Taraba State university, Jalingo. Also, pilot study was conducted on thirty (30) respondents outside the study, which yielded .74% coefficient with the aid of Cronbach’s Alpha Reliability Analysis. The data collated was analyzed using Mean, PPMC and Regression Analysis @ 0.05 level of significance. The findings revealed that; there is no significant relationship between language policy and minority languages; there is significant relevance of language policy in meeting the problems of minority languages; as well as there is significant moderating effect of language policy on Jenjo language in Taraba State. Among others, the study recommended that minority language speakers should freely and frequently speak their languages to be proud of their language and encourage others to like the language, and that the speakers of minority languages should document and write books, and showcase programmes on Radio and Television set using their local languages. The study therefore concluded that language policy is directly linked to promulgation of major and official languages, whereas the same policy is required for recognition and acceptance of Jenjo language by Tarabans.
Keywords: Language policy, minority language, major language, Jenjo language, Hausa language
EFFECTS OF WORKING ENVIRONMENT ON JOB PERFORMANCE OF PROFFESSIONAL SECRETARIES IN THE POLYTECHNIC, BALI
Department Office Technology and Management, the Polytechnic Bali, Taraba State.
This work intends to investigate the effects of working environment on job performance of secretaries as preserved by administrators in Federal Polytechnic Bali. The purpose of the study is to find out the influence of emotional, physical and social environment on job performance of secretaries in the study area. Personally by the researcher the data is collected administered forty (40) questionnaires which thirty (30) were collected and are analyzed below. The data is collected through questioner which is presented in a straight forward and unambiguous language. 25 questions are used to analyze the data. Some of the analysis of the data collected reveals the following. Overcrowding courses inconvenience and this influence effective performance of secretaries in the organization. The office layout is not convenient for the secretary’s performance; poor lightening and lack of good atmospheric condition affect the performance of secretaries. Based on the findings it is recommended that there should be to comfortable office encourage productivity and also necessary office equipment should be provided to improve the secretaries efficiency. Data was collected through the use of questioners administered and distributed.
Keyword: Effects, Work environment, Job performance, Secretaries, Administrators.
RECOGNISING THE NEWSMAKERS: PERSPECTIVES ON PRINT MEDIA ORGANISATIONS INSTITUTED AWARDS IN NIGERIA
ADEWALE OLUGBENGA CHARLES, Ph.D
Department of Mass Communication, Ecole Supérieure Des Technologies Avancées Et De Management (ESTAM), Segbeya, Cotonou, Benin
The journalism industry is a dynamic, unique and growing sector of the global economy because of its relevance to key social and cultural forces in our society. As the fourth estate of the realm, the media is an institution that creates fora for debate with a large segment being market-oriented. This paper examines how media organizations set out special dates to celebrate and reel out awards to selected individuals in a calendar year. It concludes that media instituted honours and awards are politically and economically colourated thereby prompting questions on the credibility of the media organisations. Majority of those who have been considered for recognition are the influential gatekeepers, celebrities, politicians and business moguls whose influence, endorsement, patronage and goodwill can upturn the fortunes of a media organization. The paper recommends that media organisations should be guided by ethical principles of journalism when conferring honours on members of the public. Where media organisations decide to honour individuals who have done remarkably well in the society, parameters for the choice of awardees should be made public and align with the real impact of the awardees on society. Media organisations should look beyond politicians, advertisers and other gatekeepers when conferring honours to avoid perception of the award as a reward mechanism for those with financial wherewithal.
FORENSIC GRAPHICS: AN ESCAPE FROM FINANCIAL DILEMMA IN NIGERIA
M B HASHIM; & M. UMAR
Department of Fine and Applied Arts, Federal College of Education, Kano
Forensic Graphics is a scientific aspect of graphic design that deals with the research and development of sensitive paper documents such as banknotes, cheques books, passports, product authentication, certificate of occupancy, stock certificates, postage stamps, identity cards and so on with the aim of protecting them against forgery and counterfeiting. Forgery and counterfeiting fuel the economic recession and posses a serious threat to financial institutions and consumers worldwide. It is obvious that, counterfeit currency reduces the value of the genuine currency, which will, in turn, affect the consumer through the increase in prices (inflation) and also leads to monetary losses. International Police described counterfeit as the world’s fastest-growing crime wave with the potentials of destabilizing the national socio-political, cultural and economic development and threatens global security, and it is a vital means by which terrorists, smugglers, human and drug traffickers, 419ners and other criminals perpetrate and or finance their evil activities. Unfortunately, in Nigeria despite the magnitudes of forgery counterfeiting as financial insurgence, the researchers, forensic designers, security printers, CBN as a regulatory body and law enforcement agencies have virtually left this menace unattended. The researcher noted that, only a few publications are available on forensic graphics and security printing globally, not to mention the third world countries like Ghana, Uganda, Kenya, South Africa and Nigeria where this menace is thrilling. Therefore, this study is embarked upon to explore analyze and address menace using the research and development (R&D) approach.
Keywords: Forensic graphics, Financial Dilemma, Security printing, Forgery and Counterfeiting
THE CAUSES AND CONSEQUENCES OF MIGRATION IN AFRICA
*EWEMIE BENEDICT; & **ANTHONY EMHENYA IYOHA Ph.D
*Department of Humanities and Social Science, School of General Studies, Auchi Polytechnic, Auchi. **Department of Political Science and public Administration, Edo State University, Uzairue, Eod State, Nigeria.
Migration has become a burning issue in Africa over the past decade. The level of risk travelling within and across the Africa continent is on the increase. This study investigates the causes and consequences of migration in the continent of Africa. The study employed the use of theoretical analyses and therefore was not empirical. Analysis in the study showed that migration in the continent has not reduced despite the increasing level of risk and insecurity faced by migrants across the continent. It was recommended that African governments should focus more on tackling the problems associated with the caused factors in order to encourage their citizens to remain in their home countries; similarly, there is also the need for the urgent intervention of the Africa Union in the African migration crisis, among others.
Keywords: Movement; Citizen, Poverty, Migration; Unemployment
EFFECT OF MARKETING RESEARCH ON THE PROFITABILITY OF SERVICE FIRMS IN EDO STATE, NIGERIA
ABIRI, IBRAHIM ZUBERU
Auchi Polytechnic, Auchi, Edo State.
This study examined the effect of marketing research on the profitability of service Firms in Edo State with a focus on Royal Exchange Insurance Company, Benin City. The objective is to determine whether marketing research have positive impact on the company’s growth and profitability. The research method was the used of questionnaire and personal interview to collect necessary data for the study. Data were analysed using descriptive and inferential statistics such as ANOVA while the hypotheses were tested using the Multiple regression analysis. The findings revealed that marketing research had positive effect on the overall success or growth of insurance companies. It was therefore recommended that service firms should regularly conduct marketing research to discover consumer’s needs and develop a service offering that will appeal to the target market of service firms in order to stimulate profitability.
Keywords: Marketing research, Service firms, Profitability, Target market, Consumers’ need.
COMMUNITY POLICING AS A CATALYST OF FIGHTING TERRORISM, CRIME PREVENTION AND CONTROL IN KANO STATE, NIGERIA
*IDREES ABDULLAHI UWAIS; *INYIAMA DENNIS OBUMNEME; **USMAN MUHAMMAD SULAIMAN; & ***IBRAHIM ADAMU SHEHU
*Department of Crime Management, Federal Polytechnic, Bauchi. **Department of General Studies Federal Polytechnic, Bauchi. **Department of Crime Management Federal Polytechnic Damaturu, Yobe.
This research is set out to examine the role Community policing as a catalyst of fighting terrorism in preventing and controlling crime in Nigeria, using Gwale local government as a case study. The research is aimed to examine the factor that predisposes the emergence of in Community policing as a catalyst of fighting terrorism in controlling crime, to identify the strategies used by community in fighting crime, to examine the effectiveness of community policing in controlling crime and to find out the challenges of community policing in crime prevention and control. The study employed survey design method. Five wards out of ten were selected to serve as a clusters and in each of the clusters 20 respondents were selected using simple random sampling (SRS) the total of 100 respondents. For the qualitative data, 6 respondents were selected purposively; this comprise of 2 community leaders, 2 religious leaders and 2 police officers. Statistical Package for Social Sciences (SPSS) Version 24 was used to process the quantitative data and the qualitative data collected through interview were transcribed and used to complement the quantitative data. The study revealed that, community policing emerges as a result of the ineffectiveness of the formal security to protect lives and property. However, low turn up from the side of community members, lack of awareness of the community members, lack of funding from government, lack of logistics and lack of recognition from the police are the major problems confronting community policing in controlling crime. The study therefore, recommends that there is need for establishing mutual understanding between the community leaders, the police and the government, the enlightenment of the public through the media and workshops will help to improve community policing in controlling crime. It is expected that the findings of this research should be used by both the police, community leaders and any other agency for compiling of crime in other communities in Nigeria.
Keywords: Community policing, Catalyst, Terrorism, Crime Prevention and Crime Control
ENGLISH LANGUAGE AS A TOOL FOR GLOBAL REFOCUSING ON AFRICAN DEVELOPMENTS: CHALLENGES AND OPPORTUNITIES IN 21ST CENTURY
AMINA BELLO KATAGUM
Aminu Saleh College of Education Azare, Bauchi State, School of General Education, Department of Language and Communication.
This study investigated the role English Language plays in fostering African developments in 21st century. The study focuses on role English language serves as an indispensible tool for global refocusing on African developments. The study adopted descriptive qualitative method of analysis to investigate the discourse. The method enables the researcher to relate ideas, perceptions, opinions that cannot be measured by numbers but are represented in words. The study was anchored on theory of globalization. The study identified corruption, poor governance, and poor leadership as major challenges confronting development pursuit in African states. The study further established inter-lingual problems, intra-lingual problems, environmental factors, and teachers’ factors as some of the challenges of teaching and learning of English language in African states. The study submits that English language as a tool for global refocusing of African developments serves as a common medium of communication for sharing ideas to advance African developments, access information, means of international communication between researchers, language of bilateral trade, tool for reviving social, economic, agriculture, and health sectors. As for economic drivers, English Language explores inward investment, export activity with English speaking nations, internationalisation of small to medium-size enterprises, increase entrepreneurialism, and scientific and technological advancement. English Language plays a role for socio-cultural drivers by reposition the language to project the rich African cultural heritages in film, music and television industries as well as promote international tourism, international student mobility, and international migrant working. The study concluded that English Language is the most variant tool for global refocusing of African developments in the 21st century. The study therefore, recommends the adoptation of the language as an official language in the African region.
Keywords: African states, Cultural heritage, English Language, Development, Sustainable development
AN APPRAISAL OF THE BUHARI ADMINISTRATION ANTI-CORRUPTION CRUSADE IN NIGERIA (2015-2020)
*SENNUGA MABAYOJE. A.; *ADEDAYO TEMITAYO GBEMINIYI; & **MOSURO OPEYEMI O.
*Department of Economics, School of Arts and Social Sciences. **Department of Economics, school of Arts and Social Sciences, Tai Solarin College of Education, Omu-Ijebu. Ogun state.
This study is an appraisal of the Buhari Administration anti-corruption crusade in Nigeria (2015-2020). A survey research design in which one hundred and twenty randomly selected students, market women, civil and public servants as well as members of the civil society constituted the sample was used. Three research hypotheses were raised and tested at 5% level of significance using student ‘t’ test statistic and the result revealed that: there is a significant relationship between poverty and prevalence of corruption in Nigeria; there is a significant relationship between poor institutional framework and corruption in Nigeria and there is a significant relationship between societal/extended family pressures and corruption in Nigeria. The study therefore concluded that in order to minimize corruption, restore the fame and dignity of the economy and make it an environment for rapid economic growth with minimal level of poverty, political/public office holders should not only be made accountable for whatever action they take while in office but that the society should allow them to discharge their duties conscientiously while in office without over-burden them with huge and sentimental personal request which could make them susceptible to corruption while the immunity clause that restrained established institutions from prosecuting corrupt public office holders while in office be removed in the best interest of the citizen and the nation.
Keywords: Corruption, Anti-corruption, Poverty, Institutional Framework, Family Pressure.
ASSESSMENT OF CAUSES AND EFFECTS OF INSECURITY IN AUCHI, EDO STATE, NIGERIA IN THE 4TH INDUSTRIAL REVOLUTION
SEGHOSIME, ABDUL MUTANEBI; & MOMOH, ABDUL RAHEEM
Department of Humanities and Social Sciences, Auchi Polytechnic, Auchi.
This paper is an assessment of the causes and effects of insecurity in Auchi, Edo State Nigeria in the 4th industrial revolution. Data relating to causes and effects of insecurity in Nigeria were source with the assistance of questionnaire been administered on a sample of 200respondents within the study area randomly applying the systematic approach and simple percentage analytical method in the data analysis. The study identified poverty, unemployment, porous borders, inadequate food supply, Conflict of perception between the public and the government, among others as major causes of insecurity while the effects identified includes terrorism resulting to kidnapping, poor business environment, high level of migration, etc. The findings are that the Nigeria Security forces are relevant in combating insecurity in Nigeria but are ill equipped; and that inadequate skilled man-power in terms of quantity and quality is a major challenge. Having a modern security force with the requisite modern information and communication technology, remote sensing and geographical information system skills in security management within the 4th industrial revolution is a necessity for a sustained development.
Keywords: Insecurity, Poverty, Unemployment, Nigeria Security Forces, 4th Industrial Revolution
THE ROLE OF ARTS AND CRAFTS TOWARDS TOURISM MANAGEMENT DEVELOPMENT IN NIGERIA (A CASE STUDY OF KADUNA AND IMO STATES)
DUPE MEDINAT JIMOH; & UMMA MOHAMMED EL-RUFAI
Department of Hospitality Management Technology, Kaduna Polytechnic, Kaduna State, Nigeria.
This study investigates the role of arts and crafts toward tourism development and to ascertain if adequate encouragement of Nigerians arts and crafts sector helps to improve their performance. Sample size for the study was determined using Taro Yamane’s formula, and seventy questionnaires was used to gather data. The method of data presentation is frequency distribution (simple percentage) and table format while chi-square was used to test the stated hypotheses. It also revealed that arts and crafts has significant effect on Nigerian economy, culture and tourism. It revealed that arts and craft has significant effect in attracting tourists from different parts of the country. Also Arts and Craft serves as a means of livelihood. The researcher therefore recommends that Nigerians tourism industry should encourage the usage of arts and crafts as a means of attraction and marketing. The Nigerian government should encourage and develop the creative energy of their citizens.
Keyword: Arts, Crafts, Tourism development, Economy and Culture.
THE EFFECT OF MASS MEDIA ROLE IN REPORTING TERRORISM IN NIGERIA
OLARINOYE, S. B.; DAGANA K. A.; AND ZUBAIR, O. R.
Department of Statistics Kwara State Polytechnic
This work examines the critical role of the mass media in combating terrorism which has led to a state of insecurity in the country, especially in the Northern part of the country. Ten major roles /functions of the media were observed, these are Terrorism reporting (A), Programmes for awareness (B),Surveillance functions (C),Correlation functions (D),Helping to prevent conflicts. (E), Emphasis on terrorism reporting in (F),Allot air time to reports on terrorism (G),Citizens journalism play a vital combat insecurity in country (H),Utilized by ordinary citizens in exposing crime (I) and Help in exposing crime (j). The method of data collection and analysis used was primary source (Questionnaire) with sample size of hundred using simple random sample and Non-Parametric (Kruskal Wallis test). The result of the inferential test, testing if the ten roles of the mass media are significantly the same and not effective using the Kruskal Wallis test shows that the roles are not the same with the sig-value(0.008) which is less than 0.05. Furthermore, the mean rank shows the performance/ranking of each role with the best three as: Terrorism reporting (A), Correlation functions(D) and Citizens journalism play a vital combat insecurity in country(H).
Keywords: Terrorism, Mass media, Crime, Kruskal Wallis, reporting and Non-Parametric
EVIDENCE BASED SOLUTION TO NIGERIAN ECONOMY: ISLAMIC PERSPECTIVE
*ALHAJI, ADAMU SAIDU; & **JAMAL, ABDULMAJID ABUBAKAR
*Department of Public Administration, School of Management Studies, Abubakar Tatri Ali Polytechnic, Bauchi. **Department of General Studies, School of General Studies, Abubakar Tatri Ali Polytechnic, Bauchi
The paper study Islamic solution to socio-economic problems of Nigeria. It was clearly stated by many scholars that various economic policies based on different ideology and philosophy were used to solve the socio-economic problems in Nigeria but failed. Hence, this paper is an attempt to provide a reliable alternative philosophy or ideology based on Islamic perspective. The aim is to give an evidence-based solution to socio-economic problems of an economy. The paper was done based on content analysis as materials for the study were existing document of Islamic religion and other relevant publications made. The paper concluded that the Islamic solution to socio-economic problems will be very effective if apply scientifically and completely.
Keywords; Solution, Economy Islamic perspective
THE MOTIVATION OF ORGANIZATIONAL BEHAVIOR ON SECRETARIES JOB EFFECTIVENESS IN THE TARABA STATE CIVIL SERVICE COMMISSION
CHARITY NUHU MAGAJI
Department of Office Technology and Management, the Polytechnic Bali
This study investigates the motivation of Organizational behavior on Secretaries Job Effectiveness in the Taraba State Civil Service commission. The study Adapted survey research design. The population of the study comprises of 10,000 Civil Service in Central Zone of Taraba State. The researcher sample 500 Secretarial staff and their superior officers in the Central Zone Taraba State population. The instrument of data collection is questionnier .the study is analyses using the arithmetic standard deviation in which the researcher is use four (4) points rating scale, Strongly Agreed=4, Agreed=3, Disagreed=2 and Strongly Disagreed=1.the null hypotheses is use to test analyses in the 0.05 significant level of hypotheses. The scope is 2.50 above accepted while 2.50 below is rejected. The finding of the study reveals that there are relationship among organizational behavior and job effectiveness of secretaries. The result shows that there are differences in the levels of job effectiveness of secretaries in relation to the organizational behavior in the Civil Service Commission of Taraba State. However, there is no gender difference in the manner in which organizational behavior motivates the secretary’s job effectiveness in the Civil Service Commission of Taraba State. Based on these findings recommendations were made accordingly.
Keywords: Motivation, Organizational behavior, Secretarial Staff, Job Effectiveness, Civil Service.
THE IMPORTANCE OF MOTIVATION TO EMPLOYEES PERFORMANCE IN THE POLYTECHNIC BALI
Department of Office Technology and Management, the Polytechnic Bali Taraba State
The Purpose of this study is to examine the important of motivation on employee’s performance in the Polytechnic Bali. The study adopts descriptive survey design. The population of the study comprises of 150 Polytechnic Academic Staff. The researcher is sample fifty percent (50%) from the population. The data for this study is been collected from sixteen Departments of the Polytechnic Bali. . The structured of the study is observation method use to collect the data. The instrument is design with some items and validated by two experts from the Department of OTM and one from the Department of General Studies in the Polytechnic Bali. Cronbach Alpha method was used to test the reliability of the instrument and it yielded a reliability coefficient index of 0.77 which shows that the instrument was reliable for the study. The study found that important of motivation on employee’s performance in the Polytechnic Bali is highly required for the enhancement of students performance and listening skill also enhances students’ performance. It was recommended among others that Academic Staff of the Polytechnic Bali should always be motivating in order to enhance their performance.
Keywords: Motivation, employees, performance and motivational theories
IMPORTANT OF SECRETARIAL SKILLS, KNOWLEDGE AND TECHNOLOGY IN ORDER TO ACHIEVE THE ORGANIZATIONAL OBJECTIVE IN BALI LOCAL GOVERNMENT SECRETERIAL
HASSAN UMAR HUSSAINI
Office Technology and Management (OTM). Department, the Polytechnic Bali, Taraba State.
The focused of this study was to examine the important of Secreterial Skills, knowledge and Technology in order to achieved the organizational objectives. In Bali Local Government Secretariat,The study consisted of 44 secretaries population,Three research questions were used to guid the study; The arithmetic mean was used for analyzing the collected data, data was collected using structure questinaire. A survey research design was adopted for conducting this study. The Decision Rule for this Study is that any mean score from 3.0 and above is accepted and any mean score below 3.0 is rejected. The findings revealed that An entry-level, mid-level, and senior-level secretary needs different skill sets depending on their position. The findings also showed that every Business Organization now involved the used of computer for both internal and external communications via email, messenger systems, conferencing and word processing. Based on these findings some recommendations were made one of recommendation is that the Organizations should procure modern office equipment such as computer, and retraining their secretaries, this would lead the organization to achieve it objective.
Keyword: Secretary Skills, Technology, Knowledge.
AN EMPIRICAL INVESTIGATION OF THE EFFECT OF ELECTRONIC TAX PAYMENT ON REVENUE GENERATION IN NIGERIA
ABDULLAHI MU’AZU; FATIMA BELLO; ALI USMAN; & USMAN MOHAMMED BATURE
Department of Accountancy, Federal Polytechnic, Bauchi
This research seeks to empirically investigate the effect of e-tax payment on revenue generation in Nigeria. The independent variables of the study are: E-company income tax; E- value added tax; and E- capital gain tax. While, the dependent variable is revenue generation (federally collected revenue). Data for the study which was secondary obtained from the records of federal Inland Revenue for the period 2014-2020(7 years). Quantitative data was used for this study. Ex-pos facto research design was employed for the study. Analysis of the results was done using correlation and regression analysis with the aid of a statistical software (e-views). Theories relevant to the subject matter were used to underpin the study. The study found that revenue generation has positive correlation with company income tax and value added tax, and a negative association with capital gain tax. The study also found that company income tax and value added tax positively impacts revenue generation and capital gain tax negatively impacts revenue generation before the advent of e-tax. While, company income tax, value added tax and capital gain tax negatively impacts revenue generation after the advent of e-tax. It is against these background that the study recommended that government through federal Inland Revenue service should ensure the presence of state of the art information communication technology infrastructure in order to meet the demands of the teaming tax-payers, also ease accessibility by taxpayers, mobile version of electronic tax portal should be created. This will no doubt increase the adoption rate by tax payers as mobile phones are being increasingly used.
Keywords: Investigation, Effect, Electronic-Tax payment, Revenue Generation, Nigeria.
EFFECT OF SERVICE QUALITY DIMENSIONS ON CUSTOMER SATISFACTION WITH HOTELS IN AUCHI, EDO STATE OF NIGERIA
IBRAHIM ZUBERU ABIRI
Department of Marketing, Auchi Polytechnic, Auchi.
The study focused on hotels in Auchi, Etsako West Local Government of Edo State, Nigeria. Service parameters and customer satisfaction with hotels which used tangibility, reliability, responsiveness, assurance and empathy as its independent variables and customer satisfaction as dependent variable are the focus of this study. Data were collected from primary source using structured questionnaire. Random sampling method was used and a sample size of 130 respondents was used, selected in three hotels in Auchi (Uyi Grand Hotel and Suites, Meremu International Hotel and Suites and Presto Hotels Limited). The statistical tool employed for analysis was the SPSS and descriptive analysis like frequency, mean, standard deviation and inferential statistics and the Pearson’s Correlation and Multiple Regression. A five- point Likert scale was used for all the variables with ‘1’ strongly disagree and ‘5’ strongly agree. The study found that tangibility, reliability, responsiveness, assurance and empathy have strong significant relationship with customer satisfaction. The provider of service must deliver a high quality of service to meet customer expectations and achieve high satisfaction. With this customer’s trust, retention and loyalty can be attained and it promotes profitability.
Keywords: Service quality, reliability, empathy, responsiveness, assurance, tangibility, customer satisfaction.